Description

This job operates in a professional office environment. Reports directly to the Assistant Branch Manager and performs essential functions overseen by the Lead Customer Service Representative if applicable. Provides prompt and courteous service to external and internal clients. Serves as the front-line contact with clientele, providing a variety of banking services and above-average levels of customer service, including referrals for additional products and services. Maintains confidentiality of Bank's customers and processes while adhering to Information Security standards.

· Demonstrates a full understanding of CSR I and CSR II positions and required knowledge.

· Leads and trains other CSRs on CSR I and CSR II responsibilities.

· Assists clients with opening accounts for a wide variety of products and services.

· Assists customers with transactional and account needs.

· Assists with online banking

· Prints instant issue debit cards

· Adds remarks to accounts (i.e. lost checkbook)

· Scans in a customer's ID or updating an expired ID

· Knows required information and procedures for:

· Fraud paperwork

· Stop Pays and applying them to the system

· Holds and applying them on the system

· Exchanging customer currency with foreign currency

· Opens and Closes Accounts: DDA, SAV, SDB, CD’s (if not rolling into new CD)

· Performs daily branch activities:

· Adds money to the ATM

· Audits drawers with management

· Files daily work and bank by mail

· Demonstrates knowledge of services we provide with Blauser (printing checks, deposit slips, business checks).

· Demonstrates good risk management decisions for fraud prevention.

· Promotes the Banks’ products and services.

· Performs duties of manager makes management decisions when stepping in to fill this role.

· Provides education and training for all staff and new managers. 

· Ability to consistently identify fraud and explain the situation to clients when necessary.

· Actively participates and contributes to meeting branch goals.

· Performs other duties as assigned.

Maintains full regulatory compliance with applicable rules and regulations and internal policies. Ability to identify potential money laundering, terrorist financing, bank secrecy act, identity theft, and elderly abuse red flags. Ability to confidently work with clients in the pursuit of sales prospecting; ability to interact respectfully with internal and external customers in person and on the telephone; ability to be flexible with changing duties daily; and a meticulous sense of detail for accuracy and efficiency.

Requirements

Required:

High school diploma or equivalent; one to three years’ experience in retail banking; proven ability to recognize client needs and provide answers that exceed expectation; practical experience with basic hardware and software.

Preferred:

Experience with professional communications vocally and through written format; a proven record of sales and referrals.

Physical:

Sufficient stamina to sit and read a computer screen or stand for extended periods of time. Ability to perform repetitive motion with wrists, hands, and/or fingers and otherwise perform the essential functions of the position. While performing these duties, the employee is regularly required to speak and hear. Mobility to move throughout the branch. Ability to lift up to 50 pounds.